Solar Modules 25 Years

Limited Warranty

Grid-Connect Inverter 10 Year

Warranty

Roof Mount Framing 10 Year

Warranty

Installation On Site 12 year

Warranty

FAQ

FAQ

Get Sun Smart

Here are some questions most often asked by our customers about solar power and VicSolar systems, plus a few more things we think you’d like to know. Click on the question to see the answer.

If you have a question that’s not answered here, contact our solar experts

Why choose solar panels?
What is the grid connect solar panel system?
What are the environmental benefits of choosing solar panels?
How much will solar panels cost me?
How effective is a solar system in terms of value for money?
How much roof space is required?
What if I have a flat roof?
Do you provide a warranty for the solar system?
What do I do if my solar unit is damaged or vandalised?
Have the solar panels been quality tested?
How effective are solar panels in winter?
Do VicSolar systems come with a battery?
What will happen during a blackout?
How do I get a solar system installed in my home or office?
How long does the average installation take?
Does the roof orientation affect the solar system installation?
When can I expect my installation to take place?
What is the payment period?
Can I increase the size of my solar PV system in the future?
Do I need to be there while the system is being installed?

Why choose solar panels?
Solar panels can reduce your household’s carbon footprint by tonnes of greenhouse gas emissions a year, while drastically reducing your electricity bill in two ways.

First, by generating your own electricity from solar panels, you reduce the electricity you need to buy from your power provider. Secondly, any excess “Green” electricity your system produces is sold back to the power provider. This allows households to reduce their electricity bills significantly.

In addition, solar units can increase the energy rating and value of your property.

Contact us to find out how you can save with solar power.

What is the grid connect solar panel system?
Grid connect solar panel systems are connected to the electricity supply grid. An inverter converts DC low voltage power generated by the solar panels to 240V AC power for household use. The smart meter manages how much electricity is drawn from or fed back into the grid. When excess “Green” electricity is fed back into the grid, the meter ticks backwards so the household only pays the difference between what is fed and drawn.

Contact us to find out how you can save with solar power.

What are the environmental benefits of choosing solar panels?
By reducing Australia’s dependency on electricity generated from coal, we not only reduce CO² emissions, we also reduce the demand on water that power companies require to generate this electricity. Currently 130 billion liters of drinking water is used just to generate coal-based electricity.

Furthermore, if more Australians install solar panel systems it will reduce the stress on our electricity grid. This in turn will minimize the number of blackouts occurring during times of peak electricity use.

Contact us to find out how you can save with solar power.

How much will solar panels cost me?
It differs from customer to customer. However, the Government’s Solar Credits scheme means the cost to the customer is significantly reduced. Contact us for a free quote.

How effective is a solar system in terms of value for money?
Sunlight is a natural clean energy resource and once you pay the initial outlay for the solar system to be installed, all the electricity generated by your solar system is absolutely free. Your solar system lifespan is more than 25 years so imagine how much it could reduce your household costs over this time!

Contact us to find out how you can save with solar power.

How much roof space is required?
The amount of roof space required depends on the size of the system installed. For example, a 1.5Kw system requires about 12m2 of roof space. This should be on an unshaded and preferably north-facing roof area. VicSolar systems are modular and can therefore be arranged in a way that best suits the roof.

Contact us to find out how you can save with solar power.

What if I have a flat roof?
Roof mounting systems can be installed to angle your solar panels at an adequately slanted position so that they can still collect maximum sunlight.

Contact us to find out how you can save with solar power.

Do you provide a warranty for the solar system?

Yes, VicSolar provides a warranty for your solar system. In fact, our warranty far exceeds the industry standard:

  • Up to 10 year manufacturer warranty on your inverter
  • 25 year performance warranty on your panels (guarantee to perform a minimum of 80% of its maximum output within the first 20 years)
  • 10 year parts and labour warranty on non-structural products (This includes things such as cabling, wiring and install) provided your property is inspected by a registered solar installer every two years for the five year period

Contact us to find out how you can save with solar power.

What do I do if my solar unit is damaged or vandalised?
Our experts are here to help. Contact VicSolar immediately on 1300 667 499.

Have the solar panels been quality tested?
Yes, our panels are tested to and meet the standards IEC61215 and IEC61730. The inverter complies with standard AS/NZ4777. We pride ourselves on the quality of our solar panels and ensure they always meet the highest industry standards.

Contact us to find out how you can save with solar power.

How effective are solar panels in winter?
Solar Photovoltaic (PV) systems rely on sunlight and ultra-violet rays, not heat. So while there may be fewer hours of sunlight in winter, the actual conversion of power is unaffected by the change in season. However, you will benefit from extended hours of sunlight in the summer months.

Contact us to find out how you can save with solar power.

Do VicSolar systems come with a battery?
There is no battery as the system is completely grid interactive. Battery systems are normally used with RAP (Remote Area Power) systems that have no grid connectivity.

Contact us to find out how you can save with solar power.

What will happen during a blackout?
For safety reasons, in the event of a blackout, your solar PV system will stop producing electricity. This safety measure is mandatory and has been put in place to protect anyone working on the blacked-out grid system. As soon as the grid is back online, your solar PV system’s ability to generate power will be restored.

Contact us to find out how you can save with solar power.

How do I get a solar system installed in my home or office?
Simply contact us for a free quotation on [insert number]. Read about the steps involved in getting a solar system installed in Steps to Getting Solar.

Contact us to find out how you can save with solar power.

How long does the average installation take?
As little as 3 to 4 hours depending on the size of your solar power system.

Contact us to find out how you can save with solar power.

Does the roof orientation affect the solar system installation?
While it is optimal to install solar products on the north-facing side of a roof, it is also possible to install a solar PV system on the east or west-facing side of a roof – as long as there is sufficient space. However, this will not produce the same results as a north-facing installation.

Contact us to find out how you can save with solar power.

When can I expect my installation to take place?
On average, we aim to book an installation within 3-4 weeks for metro areas and 5-7 weeks for country areas.

Contact us to find out how you can save with solar power.

What is the payment period?
Payment is deposit on sign up and full payment via credit card, bank cheque or direct deposit on installation day.

Contact us to find out how you can save with solar power.

Can I increase the size of my solar PV system in the future?
This depends on your roof space and the size of the inverter. If you have sufficient roof space and additional capacity in the inverter you may increase your system’s size. Or you could add a second system to your roof.

Please note, at this time the solar Feed-in Tariffs in each state have limits on the system size to which they apply. Increasing the size of an existing solar power system could affect your eligibility for a Feed-in Tariff.

Please Contact us on 1300 667 499 for further information.

Do I need to be there while the system is being installed?
Yes, we require you to be present at the start and finish of the installation.

Contact us to find out how you can save with solar power.